At S.N. Gift, we strive to ensure customer satisfaction with every purchase. If you are not completely happy with your order, please review our return and refund policy below.

Eligibility for Returns

• Returns are accepted within 7 days of delivery.

• Items must be unused, undamaged, and in their original packaging.

• Proof of purchase (order receipt or invoice) is required.

• Certain items, such as personalized products, perishable goods, or clearance items, are not eligible for return.

Return Process

1. Contact our support team at sngifts5@gmail.com or call +91 89255 00961 to initiate a return.

2. Provide your order details and reason for the return.

3. Ship the item back to our return address (customers are responsible for return shipping costs).

4. Once received and inspected, we will process your refund or replacement.

Refund Policy

• Refunds are issued via the original payment method within 7-10 business days after approval.

• Shipping charges are non-refundable.

• If the return does not meet our criteria, it will be sent back to the customer without a refund.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, contact us within 48 hours of delivery with clear photos.

• We will arrange for a replacement or issue a full refund, including shipping costs.

Exchanges

• Exchanges are only available for defective or damaged products.

• If you wish to exchange an item, please follow the return process and place a new order.

For any further assistance, contact our support team at sngifts5@gmail.com or call +91 89255 00961.